Information About the Website and the Goods

We strive to ensure that all information on the website, including descriptions of our goods and listed prices, is accurate and correct at all times. However, mistakes can happen. We will try to resolve all information errors on the website as soon as reasonably possible, and if we reasonably think that such an error has affected your order(s), we will try to inform you.

Please bear in mind that buying clothing and accessories over the internet provides a different shopping experience compared to buying in-store. In particular, you acknowledge that:

• The colors shown for the goods on the website depend on many factors, including your display settings.

• All sizes and measurements are approximate.

• All goods are subject to availability; we may not be able to supply your order.

• Any delivery estimates given on the website or by email are estimates only.

• The goods and promotions offered on the website may not be available in-store, and vice versa.

• You are responsible for ensuring that your login details, password, and all other details in relation to your account remain confidential at all times.

How to Purchase Online

Steps and instructions on how to purchase online:

1. Adding products to your shopping basket

2. Enter login details

3. Enter billing address details

4. Enter delivery address details

5. Confirmation of order

Your order only constitutes an offer to purchase goods from us and does not form a binding contract until accepted by us. Where you order more than one product, your order contains a series of offers for each product individually. Upon receipt of your order, we will send you an order acknowledgment email to the email address provided during the order process.

This order acknowledgment email will contain your order number and details of the goods ordered. Note that this email is only to acknowledge that your order has been received and is not acceptance by us of any offers to purchase goods. We must receive full payment of the price of the goods before we can process your order.

Upon finishing your order, we will dispatch the product to you and send you an order dispatch email, which includes details of the product and the tracking number. If a product is not available, we will exclude details of the unavailable product in the email.

PLEASE NOTE: While you may have chosen to view prices in your local currency, all transactions are processed in AED at checkout. You will find that what has been deducted from your bank account is the amount in your local currency and not AED.

Delivery charges will be applied based on the delivery address chosen, and these will be displayed in the order process. All prices are, unless otherwise stated, exclusive of VAT and other applicable taxes.

Order Cancellation

Once an order is placed, cancellation is not allowed under any circumstances.
Please review your order details carefully before placing the order. This includes verifying the size, color, product, and delivery address.

All purchases made on our website are final. We do not accept any cancellations, refunds, exchanges, or returns for any reason once the order has been placed.

If you have any concerns or questions before making a purchase, you may contact us at [email protected].

Exchange / Refund

No refund, exchange, or return of the product is allowed.
All sales are final. We strongly encourage reviewing all product descriptions and details before placing an order.

Delivery Policy

Standard:
Processing time: 5 days
Shipping time: 3–5 working days

Orders are typically dispatched within 3–5 working days, but a 7-day allowance should be considered during high sales periods. Once dispatched, you will receive an email confirmation with tracking information.

• Orders cannot be redirected once dispatched.

• Estimated delivery: 4–10 business days from order date.

• Alishbah Abaya reserves the right to choose the delivery courier depending on the country.

• Shipping times may vary during holidays or peak periods.

• We are not responsible for courier delays, severe weather, or force majeure events.

(Website) will NOT deal or provide any services or products to any OFAC (Office of Foreign Assets Control) sanctioned countries in accordance with the law of UAE.

Taxes & Duties

All international orders are shipped on a Delivered Duty Unpaid (DDU) basis. Customers are responsible for:

• Import and clearance duties

• Brokerage fees

• Any other applicable charges

These will be collected by the courier (e.g., FedEx/DHL) upon delivery. We recommend checking with your local customs office to determine your total landed cost before placing an order.

Contact Information

Alishbah Abaya
Dubai, United Arab Emirates
Email: [email protected]