Information About the Website and the Goods

We strive to ensure that all information on the website, including descriptions of our goods and listed prices, is accurate and correct at all times. However, mistakes can happen. We will try to resolve all information errors on the website as soon as reasonably possible, and if we reasonably think that such an error has affected your order(s), we will try to inform you. Please bear in mind that buying clothing and accessories over the internet provides a different shopping experience compared to buying in-store. In particular, you acknowledge that:

• The colors shown for the goods on the website depend on many factors, including your display settings.
• All sizes and measurements are approximate.
• All goods are subject to availability; we may not be able to supply your order.
• Any delivery estimates given on the website or by email are estimates only.
• The goods and promotions offered on the website may not be available in-store, and vice versa.
• You are responsible for ensuring that your login details, password, and all other details in relation to your account remain confidential at all times.

How to Purchase Online

Steps and instructions on how to purchase online:

1. Adding products to your shopping basket
2. Enter login details
3. Enter billing address details
4. Enter delivery address details
5. Confirmation of order

Your order only constitutes an offer to purchase goods from us and does not form a binding contract until accepted by us. Where you order more than one product, your order contains a series of offers for each product individually. Upon receipt of your order, we will send you an order acknowledgment email to the email address provided during the order process.

This order acknowledgment email will contain your order number and details of the goods ordered. Note that this email is only to acknowledge that your order has been received and is not acceptance by us of any offers to purchase goods. We must receive full payment of the price of the goods before we can process your order.

Upon finishing your order, we will dispatch the product to you and send you an order dispatch email, which includes details of the product and the tracking number. If a product is not available, we will exclude details of the unavailable product in the email.

PLEASE NOTE: While you may have chosen to view prices in your local currency, all transactions are processed in AED at checkout. You will find that what has been deducted from your bank account is the amount in your local currency and not AED.

Delivery charges will be applied based on the delivery address chosen, and these will be displayed in the order process. All prices are, unless otherwise stated, exclusive of VAT and other applicable taxes.

Order Cancellation

You have the right to cancel your order or any item purchased online from Alishbah Abaya. If you have not yet received your order, please contact [email protected] as soon as possible to arrange a cancellation before the order is dispatched for a full refund.

All order cancellations must be made in writing, quoting your order reference number, within 2 working days starting the day after you receive your order. If your order has already been processed and dispatched to you, it will be necessary for you to return the goods following our return procedures detailed above so we can process your refund. We will issue a full refund for items purchased online that are returned, excluding shipping costs. The cost of return and care of the package are your responsibility until it reaches us. Therefore, we recommend for security purposes that you insure the parcel for the value of the goods and retain all records of delivery.

These terms and conditions form a legally binding contract between us and you. Your acceptance of the terms and conditions will apply when you purchase goods from us. You should read these terms and conditions carefully before buying anything from our website.

We reserve the right to change the terms and conditions under which the website and the products are provided. Any such change in terms and conditions will be effective for all new orders once included in the text of these terms and conditions and published on the website. You should check the terms and conditions posted on the website. If you have any questions about the terms and conditions, the goods, or the website, please email us at [email protected].

Exchange / Refund

No Refund/Exchange allowed

Delivery Policy

• Standard: Processing time: 5 days + Shipping time: 3-5 working days of delivery/shipment and applies to ALL countries.
• Orders will usually be dispatched within 3-5 working days, but a 7-day allowance should be considered during our high sales period because preparation may take slightly longer. You will be sent an email confirmation once your order has been dispatched with tracking information. We will be unable to redirect orders once items have been dispatched. We try to make sure that our standard order preparation + delivery period will be 4-10 business days after the date you place your order.
• Alishbah Abaya reserves the right to choose any delivery courier depending on the country.
• Shipping times may vary during bank/public holidays and during peak periods. We cannot be held responsible for delays which may occur as a result of courier-related matters, severe weather conditions, and any Act of God.

“(Website) will NOT deal or provide any services or products to any OFAC (Office of Foreign Assets Control) sanctioned countries in accordance with the law of UAE.”

Taxes & Duties

For all orders from our online store, the customer will be responsible for any import and clearance duties as well as any brokerage fees including any other additional charges. We operate on a DDU (Delivered Duty Unpaid) basis. This is operated by our courier FedEx/DHL on a ‘pay on delivery’ basis. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.

Contact Information:

Alishbah Abaya
Dubai, United Arab Emirates
Email: [email protected]